Refund policy
Overview
We want you to be completely happy with your purchase. If something isn't right, here's how returns work.
Your right to cancel
If you've bought online or by phone, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. To cancel, contact us at info@chambersoceanics.co.uk or 01482 876999 within this period, quoting your order number.
Once you've told us you want to cancel, you have a further 14 days to return the goods to us.
Returning an item
To be eligible for a return, items must be:
- Unused, unworn and in the same condition you received them
- In original packaging, with all tags, manuals and accessories included
- Accompanied by proof of purchase (order number or receipt)
To start a return, contact us at info@chambersoceanics.co.uk with your order number and the item(s) you'd like to return. We'll confirm the next steps and provide a returns address.
Items that can't be returned
For hygiene and safety reasons, the following items cannot be returned once the packaging has been opened or the item has been used, unless faulty:
- Regulators and mouthpieces
- Masks, snorkels and fins that show signs of use
- Wetsuits and drysuits that have been worn or show signs of use
- Any item marked as non-returnable on the product page
Custom-fitted or made-to-order equipment is non-refundable unless faulty.
Faulty or damaged items
If an item arrives faulty, damaged, or not as described, contact us at info@chambersoceanics.co.uk as soon as possible with photos where relevant. We'll arrange a repair, replacement or refund at no cost to you, in line with your consumer rights under UK law.
Refunds
Once we've received and inspected your return, we'll notify you of the outcome. Approved refunds will be processed to your original payment method within 7-10 business days. Original delivery charges are non-refundable unless the return is due to a fault on our part.
Return shipping
Unless the item is faulty or was sent in error, the cost of returning goods to us is your responsibility. We recommend using a tracked service, as we can't take responsibility for items lost in transit.
Exchanges
If you'd like a different size or model, the quickest way is to return your original item for a refund and place a new order. If you'd prefer, contact us at info@chambersoceanics.co.uk and we'll see what we can arrange directly.
Training courses
Bookings for diving courses are subject to separate cancellation terms — see our Courses page for details on rescheduling, cancellation windows and refund eligibility.
Contact us
If you have any questions about a return, get in touch:
- Email: info@chambersoceanics.co.uk
- Phone: 01482 876999
- Address: Harpings Rd, Hull HU5 4JF
